We hope that you are happy with your purchase from Alexander Castle Ltd however, if you wish to return an item, you can do so no later than 14 working days from the date you received the item. It must be in new condition with no signs of being used or damage.
We are happy to accept returns if you’ve changed your mind. However, please note that we are only able to accept returns on items - including earrings - if they are sent back unworn and in their original packaging.
Please note, the original shipping cost (if any) is non refundable. This is a cost met by the customer to have goods shipped to them.
For hygiene reasons we can not accept returns for earrings once worn.
If there is any fault with your item please notify us within 24 hours of receiving the goods so we can resolve this for you.
Please Contact Us before returning your item to us, so that our team can advise you of next steps and time frames for a refund or replacement item.
Our returns address is: Alexander Castle Ltd, PO BOX 3805, Glasgow, G46 7QX